FAQ

  • Absolutely! Every family has their "IT Person" who handles tech issues, and there's already so much on your plate. I love working with people of all ages and backgrounds to solve those persistent tech problems that keep coming up.

  • I hold a Master's in Cybersecurity and have 7+ years of experience as an IT Manager for non-profits. I'm SCRUM certified and Project Management certified. I also make it a priority to stay current with industry changes and continuously expand my skills to better serve my clients.

  • Yes! The shift to remote work has opened up many opportunities for virtual collaboration. Depending on your needs and time zone, I can work with you remotely. I also offer services in Spanish.

  • We depend on technology whether we admit it or not. Cyberattacks, malicious actors, and spam emails are just waiting for you to make a mistake. It's crucial that people of all ages and walks of life learn to protect themselves and gain basic IT knowledge. When I can teach one person, the knowledge they gain often helps others in their community.

  • Great question! First, I'd like to chat via email, phone, or video call (15-30 min) to understand your needs and see if I’m a good fit. Then we'll outline a scope of work with clear expectations and deliverables.

  • I accept:

    • Credit card payments (service fee applies)

    • ACH wire transfers All transactions are processed through secure bookkeeping software to protect your information.

    • Stripe

    • Paypal

  • My services are customized based on several factors:

    • Individual vs. group/organization

    • One-time consultation vs. ongoing support

    • Complexity and scope of the project

    I offer a free 30-minute consultation where I can provide recommendations and determine if I'm the right fit for your needs. For non-profits, I have tiered pricing options available. Don't hesitate to reach out via the contact page to discuss your budget and requirements.

  • For privacy and security reasons, I use a registered agent for my business address rather than my personal location. I'm happy to discuss travel arrangements for in-person consultations - just reach out, and we can work out the details.